All watches on our webstore are hand-built to order. Once your order is placed, a confirmation will be sent to your e-mail address. You will be assigned a build slot and an estimated lead time for your watch. Your respective parts will then be quality checked to ensure they meet our standards, after which your watch will enter the building phase. Upon completion of your custom watch, you will be notified by e-mail and your watch will be shipped to your address. 

Our current lead times are estimated to be at 3 - 4 weeks from the date of order to completion of your build. This is due to a large number of orders and our desire to ensure your watch gets the adequate care and attention it deserves. The lead times provided are only an estimate, and your watch may be completed slightly later, or even earlier!

We ship to most countries worldwide except for Russia and Israel.

We ship all Worldwide orders through our delivery partner, DHL Express. All shipments are fully insured with tracking.  

All orders within Malaysia are shipped typically using Poslaju, fully insured with tracking.

Tracking numbers will be updated after your order has been dispatched. If you have not received a tracking number in 3 business days, please contact us at info@vontrawatch.com

Yes, we provide free worldwide delivery on all Vontra Watches. However, please note that customs duties and taxes may apply depending on your country’s regulations. These charges are the responsibility of the buyer and are not covered by Vontra Watches.

International deliveries typically arrive within 5 - 7 days barring any unforeseen circumstances, and excluding holidays.

Deliveries within Malaysia typically arrive within 2 - 4 days barring any unforeseen circumstances, and excluding holidays.

Absolutely! If you have a design in mind or would like to swap out a few pieces in your watch, we are more than happy to accommodate. Just head to our Bespoke page and fill in the form with the relevant information. Shortly thereafter, we will be in touch to begin the journey of crafting your one-of-a-kind bespoke timepiece!

Unfortunately we do not currently provide modification services for third party watches, even if you supply us parts.

Your Vontra is covered by a 1-year warranty to guarantee your utmost satisfaction. If you suspect that your watch may be defective or damaged, please get in touch with us at info@vontrawatch.com

Please refer to our "Warranty & Returns" section for more detailed information on this matter.

You can cancel your order at any time before it ships. However, all cancelled orders are subject to a variable service fee deduction based on the time in which you cancel.

Please refer to our "Warranty & Returns" section for more detailed information on this matter.

If you have entered the wrong shipping address, simply let us know by replying to your order confirmation e-mail. Alternatively, you may also contact us directly at info@vontrawatch.com

We will then assist you in changing your address and send you a confirmation once it is done. Please ensure this request is made before your item is shipped. Chronos will not be liable, nor be held responsible for items shipped to the wrong address due to customer negligence in entering the correct shipping information.